FinCap submission on electricity levy increase Dec 15, 2024 FinCap has submitted in support of Electricity Authority’s levy increase on the basis that effective... Read more
Submission on BOS changes Dec 12, 2024 FinCap welcomes changes proposed by the Banking Ombudsman Scheme (BOS). Read more
Submission on improving electricity retail monitoring Oct 22, 2024 FinCap has told the Electricity Authority that stronger rules are required to ensure no one... Read more
Submission on EA's consumer protection standards Sep 11, 2024 FinCap strongly supports the Electricity Authority's minimum standards around consumer protections but we urge the... Read more
FinCap submission on BNPL regulations Sep 8, 2024 FinCap has made a submission stating that lenders should not be exempt from the CCCFA... Read more
Submission on bank accounts accessibility Jul 8, 2024 FinCap recommends that all deposit takers have some responsibility for providing bank accounts. Read more
Submission on BOS review issues paper Jul 4, 2024 FinCap says fair dispute resolution schemes should be readily available to ensure anyone working with... Read more
Submission on financial legal rights service Jul 2, 2024 FinCap is part of a joint submission requesting the Government provide funding for a financial... Read more
Submission on self-reporting for lenders Jun 30, 2024 FinCap says the Commerce Commission should have timely visibility of lending issues which can cause... Read more
Financial mentoring explained in 10-minute video Jun 26, 2024 FinCap is pleased to share with the sector our video guide to financial mentoring. Read more
Submission on the COFI regime Jun 25, 2024 FinCap has submitted on MBIE's Fit for purpose financial services conduct regulation discussion document. Read more
Submission on effective dispute resolution Jun 24, 2024 FinCap has submitted on MBIE's effective financial dispute resolution discussion document. Read more
Submission on consumer credit legislation Jun 21, 2024 FinCap says preventing the harm caused by irresponsible lending is critical to the financial wellbeing... Read more
Submission on Responsible Lending Code document Jun 10, 2024 FinCap says the government should clearly guide lenders on what a reasonable affordability assessment looks... Read more
Paying the Price – A report into issues prisoners face around access to banking May 15, 2024 FinCap recommends that all in Aotearoa have guaranteed access to the essential services they need... Read more
Submission on discussion document – unlocking value from our customer data May 15, 2024 FinCap supports the development of a consumer data right framework to empower whānau to own... Read more
Submission on lending affordability regulations May 6, 2024 FinCap strongly opposes the removal of these regulations, especially given the analysis behind this decision... Read more
Submission on personal banking services Apr 18, 2024 FinCap welcomes the opportunity to provide feedback on the Commerce Commission’s draft report, focusing... Read more
Submission on retail market monitoring Mar 4, 2024 FinCap welcomes the opportunity to comment on the Electricity Authority Improving retail market monitoring: clause... Read more
Media release: FinCap calls for robust credit law to protect borrowers Feb 13, 2024 Today, FinCap joins eight other community organisations to publish a joint statement signalling our desire... Read more
Submission on IFSO independent review Nov 27, 2023 FinCap emphasises the importance of accessible dispute resolution schemes to prevent financial hardship caused by... Read more
Submission on MyMahi petition Oct 29, 2023 FinCap's submission to the MyMahi petition advocates for universal access to bank accounts and urges... Read more
Submission on draft product disclosure – retail service bundling guidelines Oct 11, 2023 In its submission on the Commerce Commission’s Draft Product Disclosure – Retail Service Bundling Guidelines,... Read more
Submission on consumer care options Sep 24, 2023 FinCap underscores the urgent need for a robust, mandatory framework to safeguard the wellbeing of... Read more
Voices Report 2022 Sep 18, 2023 The FinCap Voices report utilises data collected by financial mentors to analyze key indicators of... Read more
Submission on market study into personal banking services preliminary issues paper Sep 7, 2023 Ensuring fair access to essential services is crucial for all whānau, and our feedback emphasises... Read more
Put on hold? report Jul 26, 2023 This research considers the effectiveness of the Consumer Care Guidelines – consumer protections put in... Read more
NZBA Media Release: Spotlight on a day in the life of a financial mentor Jun 8, 2023 Decision makers from government and the financial sector are spending time with financial mentors to... Read more
Submission on the consultation paper for managing climate-related risks Jun 7, 2023 The recent Cyclone Gabrielle and Auckland Anniversary Weekend Floods highlighted several key challenges for financial... Read more
Submission on the Te Kore, Te Pō, Te Ao Marama – Energy Hardship: The challenges and a way forward Discussion Paper Apr 30, 2023 A whānau should never feel they need to go without the energy they need to... Read more
Submission on Child Support (Pass On) Act Amendment Bill Apr 16, 2023 FinCap strongly supports the changes to the child support system which will see child support... Read more
Submission on the Review of the Telecommunications Dispute Resolution Scheme Public Consultation Apr 16, 2023 An effective mechanism is needed for accessing a fair outcome where relevant telecommunications services would... Read more
Submission on a proposed framework for debt to government Apr 5, 2023 No child should have to go without essentials because government departments are creating and collecting... Read more
Submission on the Draft Credit Contracts and Consumer Finance (Buy Now Pay Later) Amendment Regulations 2022 Mar 24, 2023 Loopholes for buy now pay later lenders have been financial mentors’ most regularly noted consumer... Read more
Submission on retailer financial stress data request consultation paper Mar 21, 2023 Electricity is an essential service that supports the health, well-being and social participation of whānau... Read more
Media Release: FinCap welcomes Government announcement of $3 million funding boost for Building Financial Capability services. Mar 17, 2023 FinCap warmly welcomes todays Government announcement of a one-off, time-limited funding boost of $3 million... Read more
2022 FinCap NZBA Partnership Report Feb 23, 2023 FinCap NZBA Partnership report outlining the ways in which financial mentors and their clients are... Read more
Submission on the Water Services Economic Efficiency and Consumer Protection Bill Feb 3, 2023 We support financial mentors across Aotearoa in their work towards assisting whānau who are facing... Read more
Submission on the Water Services Legislation Bill Feb 3, 2023 All in Aotearoa should have ongoing full access to safe, affordable and reliable water services.... Read more
‘A quick guide to borrowing money’ – Commerce Commission Dec 18, 2022 The Credit branch of the Commerce Commission has developed a new guide for borrowers as... Read more
Submission on Sales Incentives Nov 14, 2022 Whānau should not be facing significant harm from of high-pressure sales where commissions mean salespeople... Read more
Submission on Fair Chance for All Interim Report Nov 14, 2022 Parents, children, carers and whānau members should be able to participate fully in their communities... Read more
Media release: FinCap calls on Buy Now Pay Later lenders to do the right thing Nov 2, 2022 Financial mentors and FinCap have been sounding the alarm around harm from Buy Now Pay... Read more
Submission on retailer financial stress data request consultation paper Aug 23, 2022 Electricity is an essential service that supports the health, well-being, and social participation of whānau... Read more
Submission on review of the Electricity Authority’s (EA) Review of the consultation and feedback processes Consultation paper Aug 21, 2022 Proper processes for consulting and feedback must ensure what whānau want is factored into decisions... Read more
Media release: CCCFA safe lending laws mean financial wellbeing for whānau Aug 2, 2022 As FinCap digests the Government’s response today to the Investigation into the impacts of Credit... Read more
Media release: FinCap welcomes the Conduct of Financial Institution reform focus on culture change at our banks and insurance companies Jun 29, 2022 FinCap welcomes the Financial Markets (Conduct of Institutions) Amendment Bill and especially the incoming requirement... Read more
Submission on Working for Families Review May 23, 2022 No tamariki should have to go without essentials because of inconsistent and confusing support systems... Read more
Submission on proposed CCCFA amendments May 6, 2022 FinCap strongly opposes the swift removal of credit contract and consumer regulations, citing concerns about... Read more
Submission on a New Zealand income insurance scheme Apr 27, 2022 No whānau in Aotearoa should have to endure extended hardship because of displacement or loss... Read more
Submission on exposure draft of updated Credit Contract and Consumer Finance Regulations 2004 and Responsible Lending Code Apr 26, 2022 Read more
Don’t assume anything: the rewarding career of a financial mentor Apr 3, 2022 Iain clocked up 10 years working for his West Auckland community at CARE Waitakere, before... Read more
Submission on Plain Language Bill Apr 1, 2022 Everyone in Aotearoa should have easy access to helpful information when engaging with public services.... Read more
Women working hard to close the financial wellbeing gap Mar 28, 2022 Paeroa Budgeting Services – part of the Paeroa Community Support Trust (PCST) – have been... Read more
Open letter – Backing our safe lending laws will bring financial wellbeing to our communities Mar 9, 2022 The joint letter urges parties across the spectrum to support the 2021 reform of the... Read more
Submission on RBNZ cash system redesign Mar 8, 2022 A functional cash system must be maintained as a safety net to stop absolute exclusion... Read more
Submission on defining energy hardship in Aotearoa Dec 20, 2021 Energy hardship can see whānau stuck going without what they need for health, wellbeing and... Read more
Submission on Buy-Now Pay-Later services Dec 20, 2021 Buy-Now Pay-Later (BNPL) services are loans that can trigger or compound substantial hardship. Read more
Submission on economic regulation and consumer protection for Three Waters services Dec 20, 2021 No one should face losing access to essential water services because of an inability to... Read more
Submission on Te Moni Anamata – Kaitiakitanga issues paper Dec 5, 2021 Effective oversight and action to ensure all can use money confidently is a cornerstone of... Read more
Submission on AML/CFT Act Consultation Document Nov 30, 2021 Too often FinCap hears from financial mentors who are concerned that some in Aotearoa are... Read more
Submission on extending the Electricity Price Review’s final recommendations to the gas market Nov 25, 2021 It is extremely important that appropriate protections to access gas fairly are in place. Read more
Submission on Electricity Authority Draft Compliance Strategy Nov 22, 2021 Effective enforcement from regulators is a critical cornerstone for achieving a well-functioning consumer protection framework... Read more
Submission on Electricity Industry Amendment Bill Nov 16, 2021 Clear protections to ensure all whānau can readily access the energy they need under fair... Read more
Submission on improving Retail Service Quality (RSQ) Draft Baseline Report Oct 14, 2021 It is regularly reported to FinCap that accessing these essential services can get too complex,... Read more
Submission on recommendations for improvements to the TDRS Sep 27, 2021 Irresponsible lending from internet and phone providers for unaffordable products and services is a systemic... Read more
Report: New research reveals harm caused by debt collection practices Sep 26, 2021 Overwhelming bombardment via phone calls, texts, emails and in-person visits as well as unpredictable yet... Read more
Submission on the Productivity Commission’s consultation paper Aug 25, 2021 Financial mentors often report that many of the people working with them are facing hardship... Read more
Letter of support for Consumer NZ submission Aug 21, 2021 Often people who financial mentors assist are facing difficulty paying for essential items like groceries.... Read more
Submission on treatment of intermediaries under the new regime of conduct Jun 18, 2021 The financial mentoring services that FinCap works with regularly see people who are facing hardship... Read more
Submission on new regime for the conduct of financial institutions Jun 18, 2021 FinCap’s work often involves approaching financial institutions to raise and address issues around unfair conduct... Read more
