FinCap welcomes the opportunity to comment on the Ministry of Business, Innovation & Employment (MBIE) treatment of intermediaries under the new regime of the conduct of financial institutions discussion document.

The financial mentoring services that FinCap works with regularly see people who are facing hardship that has been compounded or caused by the unfair conduct of businesses or their intermediaries.

The consequences of this avoidable hardship can be ongoing for generations or place further burden on financial mentoring services to work beyond their resources to prevent the consequences of hardship in their communities. This is unacceptable.

Submission on treatment of intermediaries under the new regime of conduct