Clear rights to responsible conduct from lenders are important as lending can cause significant and disproportionate harm to whānau.

Buy-Now Pay-Later (BNPL) services are loans that can trigger or compound substantial hardship.

Aotearoa is fortunate in that Section 137A of the Credit Contract and Consumer Finance Act 2003 (CCCFA) provides a clear mechanism to apply robust CCCFA protections to BNPL loans.

Doing so will prevent or provide a clear path to resolve any harm that arises from such hardship.

Submission on Buy-Now Pay-Later services