Overwhelming bombardment via phone calls, texts, emails and in-person visits as well as unpredictable yet substantial fees have been revealed among a range of harmful practices from debt collectors.

This is one of the findings of the Debt Collection in Aotearoa from the perspective of financial mentors report from Victoria University senior lecturer Victoria Stace and Liz Gordon, of Pukeko Research. The researchers worked in association with FinCap.

Based on the findings of this report FinCap continues our calls for the introduction of robust regulations for debt collection in Aotearoa. Robust regulations would mean people, whanau, and communities experiencing hardship and the financial mentors assisting them are treated fairly by debt collectors or can pursue timely and effective recourse when treated unfairly.

• Debt Collection in Aotearoa from the perspective of financial mentors report.